HAMBURG
716 649 9000
Monday – Friday, 7am – 5pm (Tuesdays to 7pm)
Saturday, 7am-3pm
ORCHARD PARK
716 558 5400
Monday – Friday, 7am – 5pm (Thursdays to 7pm)
Saturday, 7am-3pm
WEST SENECA
716 558 5140
Monday – Friday, 7am-5pm

Patient Portal

Schedule an appointment. Pay a bill.  Here in the Patient Portal.

Welcome to the Southtowns Radiology Patient Portal, your link to important information and forms for your visit to our office.  In this section you will find information on registration, insurances, paying your bill or get answers to billing questions.  You can also print and bring forms to your appointment to expedite the paperwork process on the day of your exam. 

Registration

You will be asked to bring:

  • photo ID
  • insurance card
  • script for the test (unless your doctor has faxed it over)
  • any required payment (co-pay)

Please note that we are no longer able to bill you for your co-payment or co-insurance payment.  We will do our best to inform you of your financial obligations prior to being seen, however it is ultimately your responsibility to understand your specific coverage that is provided under the health plan that you chose to enroll in. You may be called prior to your visit in order to be registered before your appointment.  Registration prior to your visit helps reduce the time spent in our office on the day of your exam, so that you can expect a fast, efficient appointment with us.  This also allows you to ask any questions that you may have regarding the test that you are scheduled for.

Some of the Insurances We Accept

Independent Health
Blue Cross Blue Shield
Univera
Fidelis
MVP Healthcare
Aetna
Cigna
Tricare
Empire
RMSCO
United Healthcare
Worker’s Comp / No-fault
Medicare
Medicaid 

We are happy to accept Visa and Mastercard.

Worker’s Comp

You will need a claim number, the date of injury and the name of the worker’s comp carrier when scheduling your appointment.  Please specify that this is a worker’s compensation case when you are registering.

No-Fault

You will need a claim number, the date of injury and the name of the no-fault carrier. Be aware that per New York State law, this claim will show up under your insurance even if you are not at fault for the accident.  Please specify that this a no-fault case when you are registering and scheduling your appointment.

Liability Cases

We don’t have any involvement in liability cases and cannot bill out for imaging services.  You may have imaging done at our offices and pay up front and obtain a receipt for your own reimbursement in the case.

Co-Pays

Co-pays are due on the day of service in full.  We do not allow patients to be billed for co-pays or co-insurance.   We accept cash, check, Mastercard or Visa.  We do not accept Discover and American Express.  You will be reminded of what, if any, co-pay is due during the pre-registration phone call.

HSA

You may use your HSA debit card to pay a co-pay or a bill.

Prior Authorization

A prior authorization is required for MRI, CT or PET/CT scans.  Your referring doctor’s office is responsible for obtaining the pre-auth number.  You may receive a phone call or letter from your insurance carrier informing you of whether the pre-auth was allowed or denied.  We will schedule your appointment before you have the pre-auth number, but we cannot see you until pre-authorization has been obtained.

Cancellation Policy

A cancellation fee will be enforced for appointments not kept.  Your automated phone appointment reminder will serve to remind you of this policy and let you know how to change your appointment if necessary.  The cancellation fees are as follows:

  • Special procedures which involve the radiologist / PA to be present: $75
  • Procedures that require one hour appointment, including MRI and CT: $50
  • All other appointments: $25

Unavoidable late cancellations may not incur these fees and will be up to the discretion of management.

Collections

We make every attempt to resolve overdue bills before sending them to collections.  We encourage you to call our billing office to discuss any bill.  Please communicate with us if you are receiving late notices or if there is an error on the bill so we can resolve these issues in a timely way.

You may set up a payment plan for any balance due.   Once a bill goes to collections, you may still contact us to resolve the bill quickly.

Billing Questions

Call (716) 649-9000, Option 2

Open Monday – Friday, 8:00-4:30pm.

Closed New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day.

 

Hospital Billing

If you received a bill for services done at a hospital, please use the following numbers for billing issues:

Services since Nov. 1, 2013: Catamount 1-800-841-0417

Services Prior to Nov. 1, 2013: 1-866-254-4629

Locations

Three locations in the Buffalo, NY area

Orchard Park 3050 Orchard Park Road | (716) 558-5400 | Fax (716) 558-5424
Hamburg 3040 Amsdell Road | (716) 649-9000 | Fax (716) 649-9005
West Seneca 550 Orchard Park Road | (716) 558-5140 | Fax (716) 674-2697

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